9月11日晚公布的案例涉及未协商购物、自费项目、把购物场所包装成景点、不合理低价和虚假“纯玩”承诺。入境游客应在付款前把经营主体、行程、购物、自费与车辆写进合同。
The September 11 cases cover unagreed shopping, add-ons, shops disguised as attractions, unreasonably cheap tours and false no-shopping promises. International visitors should record operator, itinerary, shopping, add-ons and transport before paying.

中文 · CHINESE

这批案例提示了五种风险

文化和旅游部第六批案例包括旅行社未协商安排购物、未协商安排另行付费项目、把购物场所包装成景点、以低于成本价格组织旅游,以及用“纯玩零购物”“无隐形消费”等承诺招徕后再收费。案例来自多个地区,但判断方法同样适用于预订景德镇及周边行程。

低价本身不是唯一问题,关键是价格是否覆盖已承诺服务、是否隐瞒购物返利或后续必收费用。只看短视频口播和聊天截图,难以确认实际责任主体。

付款前写清六项

核对旅行社或用车经营主体,写明日期、人数、车型、司机或导游服务边界、景点和停留时间;把门票、餐饮、停车、等候、超时、接送与退改费用逐项列出;明确“无购物”“无自费”是否真正写入合同。

工作室、陶瓷店和市场可以是游客主动选择的参观点,但不得被伪装成必去景点或以不购买相威胁。高价陶瓷另开作品与订单清单,不与团费混在一起。

入境游客怎样留证

保存经营许可名称、合同、付款对象、发票或收据、完整聊天记录和宣传页面截图。现场变化先要求对方用文字确认;不要把护照原件长期交给导游或司机,也不要向不明个人账户支付临时“必收”费用。

发生争议时以安全为先,记录时间、地点、车辆和人员信息,再通过12345、全国文化市场举报平台、消费者渠道或公安机关按事项性质反映。本文解释风险识别,不替代个案法律判断。

ENGLISH · 英文

Five risks shown by the cases

The ministry's sixth batch includes unagreed shopping, unagreed paid add-ons, shops packaged as attractions, below-cost tours, and later charges after promises such as no shopping or no hidden cost. Although the cases come from several regions, the booking tests apply to Jingdezhen and regional routes.

A low price alone is not the only issue. Ask whether it covers the promised service and conceals retail commissions or mandatory extras. A short-video pitch and chat screenshot may not identify the responsible operator.

Write six items before payment

Verify the travel agency or vehicle operator and record date, group, vehicle, driver or guide boundary, attractions and stop times. Itemize tickets, meals, parking, waiting, overtime, transfers and cancellation. Put no-shopping and no-add-on promises in the contract.

A studio, ceramic shop or market can be a visitor's voluntary stop, but must not be disguised as mandatory or backed by a threat for not buying. Use a separate object and order record for valuable ceramics rather than mixing them into tour cost.

Evidence for international visitors

Keep the licensed entity name, contract, payee, invoice or receipt, full chat history and screenshots of the offer. Ask for written confirmation of changes. Do not leave the passport with a guide or driver for long periods or pay a surprise mandatory charge to an unidentified personal account.

If a dispute occurs, prioritize safety, record time, place, vehicle and people, then use 12345, the national culture-market reporting platform, consumer channels or police according to the issue. This explains risk recognition and is not case-specific legal advice.