The Civil Aviation Law effective July 2026 requires carriers and airports to publish accurate reasons and updates for disruption and to state refund, change, baggage, irregular-flight and complaint terms. Travellers should act by operating carrier and actual cause.
Find the operating carrier and official update
The revised Civil Aviation Law requires carriers and airports to publish accurate disruption reasons and updates. Beyond the booking platform, check the operating airline's app, messages and hotline plus airport displays; a group-chat screenshot is not an official notice.
For a codeshare, identify the operating carrier. Save the ticket number, order, status, notification time and service records, and request written proof from the carrier when an employer, insurer or onward provider needs it.
Refunds, rebooking and care are separate decisions
The law requires conditions of carriage to state refund and change, baggage, irregular-operation service and complaint rules. Free changes or refunds depend on the operating carrier's conditions, fare and disruption notice. Do not buy a replacement first and assume the original will be fully refunded.
Meals and accommodation also depend on cause, segment and live arrangements. Weather, air traffic control, airport issues and carrier causes may lead to different responsibilities. Follow announcements, retain receipts and confirm through the carrier's formal channel.
Protect the next part of the trip
Notify a workshop, hotel, driver or rail connection promptly and preserve cancellation terms. If fragile ceramics are checked, confirm baggage status before leaving; after an airline change or overnight delay, verify whether bags remain through-checked.
Older, disabled or pregnant passengers and unaccompanied children may ask about priority care. A guide or driver may interpret and revise pickup, but only the carrier, insurer or authority can decide compensation, ticket changes and care.