Railway losses can be registered through 12306 or its hotline; taxi, attraction and hotel cases require the relevant operator and precise time, vehicle or venue details. Protect identity and payment accounts first.
Fix the facts and protect accounts
Record the last known time and place, companions, payment or ride order. Describe ceramics by form, colour, maker, packing and quantity; luggage by brand, size, colour, tag and non-sensitive contents.
Do not post full passport, bank-card or booking QR details publicly. If a document, card or phone is missing, report or block the high-risk item first.
Use the channel that controls the journey or place
12306 says registered users may file for themselves or passengers; others can register or call 12306. Give the train, station, location and item detail. Preserve taxi payment, pickup, drop-off, time and plate; contact the venue desk for an attraction, hotel or studio.
Use the lost-property tool inside a ride-hailing order. If the vehicle is unknown, facts are disputed or the item is important, contact police or an official local hotline promptly.
Verify collection and forwarding
Call back through an official number or the original order, confirming features, storage, required ID and hours. Never pay a stranger a deposit, unlocking fee or verification code; ask about authorization before another person collects.
For ceramics or large luggage, confirm packing, breakage responsibility, freight and insurance. A guide may assist, while the owner retains control of identity and accounts.